Answer in seconds. Follow up for weeks.
Most enquiries are lost to elapsed time, not to price or product. The agent who replies first books the viewing — and the deal that closes on the fifth contact never happens if nobody makes a second one. We build the system that answers instantly and keeps following up long after a person would have stopped, for brokerages, developers and property & asset managers.
WHAT THIS USUALLY LOOKS LIKE
You only need one of these to be worth fixing
INCLUDED IN EVERY ENGAGEMENT
We measure before we touch anything
We don't open with a proposal. We open by establishing what your current process actually costs — because at ninety days we intend to tell you what changed, and that is only possible against a number we took at the start.
It's part of the work, not a line on the invoice.
What we measure
Actual response time by channel and by agent, measured from first touch — not from CRM entry
Follow-up attempts per enquiry, and where in the sequence contact stops
Viewing-to-offer conversion by agent, price band and listing type
Hours per transaction spent on verification and compliance evidence
Arrears ageing, recovery rate and the true cost of collection
WHERE TO START
Most brokerages start with one of these
THE CLOCK YOU'RE ALREADY ON
EU anti-money-laundering rules reach estate agents on 10 July 2027.
Regulation (EU) 2024/1624 applies directly across all 27 member states from 10 July 2027, and estate agents are named obliged entities. One harmonised set of customer due diligence, beneficial ownership and reporting obligations replaces the current national patchwork.
Firms capturing verification evidence as part of the transaction will meet it without changing how they work. Firms storing it in inboxes will rebuild the file deal by deal.
Find out where you actually stand.
Half an hour, no obligation. We'll go through what's slowing you down, what it's likely costing, and give you an honest view of whether we're the right answer — including when we're not.